Tag Archives: Des Moines

There and back again — Retrieving our motorhome

picked up our motorhome from the dealer in Des Moines, Iowa on December 28th.  I drove out into the night and a snow storm.

The roads were slick with uneven layers of ice still clinging to them from an earlier blizzard.  I sat idling in the parking lot while I figured out the controls, including the in-dash GPS.  I eased on to the freeway and headed west towards Omaha, Nebraska.  The steering was pulling to the left and I thought I might have a problem, but I kept going because the dealer was closed anyhow, and I later learned that it was just the wind steadily pushing on the broad side of the motorhome.  I stopped for fast food, then drove for a few hours before pulling in to a Walmart just off the freeway after 10 PM.

I headed in to the store to buy some road trip essentials – some jugs of drinking water, a tea kettle, a dozen diet coke, a variety pack of potato chips, chili chocolate, some $10 vinyl floor mats, and a plastic bin to hold my snowy boots.  It was cold out, 10 or 20 degrees below freezing, but I stayed warm in the arctic sleeping bag that I’d borrowed from my friend Lee.

A warm thick red sleeping bag on our RV bed

A sleeping bag for a North American winter

RV in a frosty parking lot with Walmart behind

My first night’s accomodation

The next morning I woke up early and the sun was shining.  I purchased fuel, mistakenly buying more expensive biodiesel which should be OK for our new engine (I hope?).  Although it was cold, the weather and the roads were clear, so I prepared to ‘make time while the sun shines’.  I drove 15 hours the first day, stopping only for fast food, fuel, and toilet breaks.

RV Front at sunrise in frosty, icy parking lot

I drove west through America’s heartland on Interstate 90 through Iowa, South Dakota, Wyoming, Montana, Idaho, and Washington.  I passed a lot of famous attractions – The Black Hills, Mount Rushmore, Sturgis (home of the massive annual Harley Davidson gathering), The National Museum of Wood Carving, The South Dakota Hall of Fame (OK, perhaps some of them aren’t so famous).  I went right by The Bridges of Madison County (made famous by the Clint Eastwood film of the same name), The ‘World’s Only’ Corn Palace (do we really need more than one?), 1880 Town, Wall Drug, and the Ranch Store (‘where you can feed the prairie dogs for free!’).  I also skipped the Car Museum (which has one of probably many General Lee’s from the Dukes of Hazard), Wonderful Cave (‘the largest in the mid-west’), and The Prairie Homestead (that can’t be very exciting, can it?)  I also missed the Badlands, Devil’s Tower (from Close Encounters of the 3rd Kind), Grand Teton, Yellowstone National Park, and the Rocky Mountains.  I’ll have to slow down next time.

Looking out the RV window onto a flat, snowy road

The view from my window

What I found interesting was that many of these attractions are advertised on billboards for 100 or more miles in advance.  I couldn’t believe that I was still seeing more signs for something hours after they began.  By the time I got there, I’m thinking, ‘maybe I should check this out? I can’t believe that someone went to so much effort.  Perhaps it’s good?’  But I suppose that’s the intention.

Motorhome beside road with flat, snowy prairie int he background

Miles of flat snowy prairie

The engine light came on at sunset of the first full day of driving, which had me worried.  It turns out that the engine light comes on when the fuel level drops to the point that one begins using the reserve tank.  Soon afterwards, the fuel warning light comes on.  Why wouldn’t it be the other way around?

I passed many helpful signs like, “Help manage our wildlife, wear fur”.  Also, ‘God Loves You’, followed soon afterwards by, ‘The Wages of Sin is Death’.  I guess that’s the carrot and stick approach.   I saw one that said, ‘Jesus is Lord in this Valley’, and I thought, ‘why limit yourself geographically?’  Did the probably well-intentioned author mean to limit God’s jurisdiction?

I drove another 15 hours the second day and came over Snowqualmie Pass late in the evening to arrive at Seattle.  I drove a little farther to get to the north of the city which would allow me to avoid most of the morning traffic.  I spent my 3rd night on the road in a Walmart parking lot in Lynnwood.  The weather was finally warming up, but still just above freezing.

A thick red sleepng bag laying on our RV bed

Another night at Walmart

Motorhome front under the street lights in a Walmart parking lot

On the morning of Day 3, I discovered that the kettle I had purchased at Walmart and had been using for the last 2 days still had what appeared to be the instructions inside, but it was hard to know for sure because it was just a soupy mess.  Surprisingly, it didn’t affect the taste of my tea.  I drove north to the Pacific Highway Truck Crossing at the Canadian border between Blaine, WA and Surrey, BC where the US Customs and Border Protection Office that handles vehicle exports is located.  I had submitted the required export paperwork to US Customs more than the 3 business days in advance that they require.  I waited while dogs searched the lobby and me until the agent returned to confirm that my motorhome hadn’t been stolen, stamped my paperwork, and sent me on my way.

One hundred meters later at the Canadian border crossing, I was instructed to park and take my paperwork inside.  They calculate and collect the Goods and Services Tax (5%), but they also wanted to charge me 6.1% duty, which came as a surprise.  I was under the impression that the Mercedes=Benz Sprinter chassis was manufactured in Germany but assembled in Charleston, South Carolina making it duty-free under the North American Free Trade Agreement (NAFTA).  However, the Vehicle Identification Number (VIN) on our chassis starts with the letters ‘WD’ which means that it was made outside of North America (the ‘W’) in Germany (‘D’ is for Deutschland), and that is all the Canadian Customs and Border Protection agents consider.  I spent 3 hours at the border researching and calling people to try and prove otherwise, but I was mistaken.  It turns out that Sprinter cargo and passenger vans are assembled in the U.S., but Sprinter cab chassis, upon which our and all other Sprinter-based motorhomes are built, are shipped fully assembled from Germany.  So I paid the additional duty, watching some of my anticipated savings from buying in the U.S. disappear.  On the positive side, I did make it home in time to enjoy New Year’s Eve with Diane.

The other challenge with buying a motorhome based on the Mercedes-Benz Sprinter chassis in the U.S. is the warranty.  Although a motorhome built on a Sprinter cab chassis has a full warranty if purchased and registered in the U.S., this warranty becomes invalid when the vehicle is exported and registered in Canada.  On most Mercedes vehicles Mercedes-Benz Canada would then honour the remainder of the warranty, but only after charging thousands of dollars to convert the vehicle to their, not Transport Canada’s, standards.  This surtax allows them to maintain a significant price differential, charging thousands of dollars more for the same new vehicles in Canada.  Unfortunately, Mercedes-Benz Canada will not honour the warranty for the Sprinter cab chassis, supposedly due to the modifications made to convert it to a motorhome.  However, Mercedes-Benz U.S. does provide a warranty for the same converted vehicles, so this seems to be a convenient excuse to discourage Canadians from buying in the U.S.

Back in Canada, I took our Solera for the required federal inspection at a Canadian Tire store, and then got it registered and insured at an Insurance Corporation of BC (ICBC) agent.  Upon registering it in Canada, my Mercedes-Benz warranty disappeared.  Do I sound bitter about this?  I shouldn’t, because I knew about it in advance and chose to import a Sprinter-based motorhome anyhow, but apparently I still have some energy about it. If we had purchased a Ford, the other manufacturer of motorhome chassis in North America, I would still have a warranty and I would not have paid duty.  But I would also own a Ford.

It took me longer to drive home than the estimates provided by our GPS and Google Maps because the speed limit most of the way was 75 miles per hour (121 kph).  In the motorhome I drove 65 mph (105 kph) on the highway during daylight hours and 60 mph (96 kph) in the dark.  I averaged 12.8 miles per gallon (18.4 Litres per 100 km), but this will improve as the diesel engine breaks in and I slow down a bit.  Diesel fuel averaged $3.70 US per gallon, and an almost-empty tank cost about $75 to fill.  When I picked up our motorhome it already had 800 kilometers (500 miles) on it.  My trip was 3220 kilometers (2000 miles), bringing our total mileage to about 4000 kilometers (2500 miles).

In hindsight, I still think that we made the right decision to purchase our motorhome in the U.S. and import it ourselves.  Even with the unexpected costs, we still saved significantly.  However, we are now relying on the famous German engineering and quality, as these savings could disappear if we have any major problems with our Mercedes chassis.  We are placing our bet on the Germans,  Would you?

There and back again — Picking up our Motorhome

We purchased our Solera from RV Direct’s dealership in Des Moines, Iowa.  Why so far away?  There are no Forest River dealers in British Columbia that sell this model.  In fact, there is only dealer in Canada (in Laval, Quebec) that sells them, and they buy them at RV Direct, import them just as we did, and mark up the price for re-sale.

After viewing their inventory, including pictures and the Manufacturer’s Suggested Retail Price sheet online, I received a quote for our Solera from RV Direct in under an hour.  The price was 30% less than the MSRP.  Unlike cars, RVs have high markups and can be purchased at significant discounts, typically 20% and as much as 40% off for clearance models.

I spent a couple of days finding all the dealers on the west coast of the U.S. with Soleras in inventory to try and get a price close to what I’d been offered by RV Direct.  There were 11 Soleras available in Washington, Oregon, and California, and all were priced considerably higher.  As I expected, part of the difference was the cost of delivery to the west coast.  New American motorhomes aren’t shipped from the mid-west (typically Indiana) where they are manufactured, but driven, typically adding about 2200 miles and $3500 (roughly $1.75 per mile) to their cost.  I was prepared to pay this, but not the thousands of additional dollars that these dealers wanted in profit for the same product. Driving an RV across the prairies in the middle of winter can be risky (weather delay, rock and salt damage, accident) and since the mileage for the warranty begins when you leave the dealership, it also meant that we’d be putting 2000 miles against our 1 year, 12,000 mile limited warranty before we even got the vehicle home.  But the savings by buying in the mid-west were so significant, that I just couldn’t justify doing otherwise.

And so it was that early on the morning of December 27th, Diane and my friend Lee drove me to to Vancouver International Airport.  I flew first to Minneapolis/St. Paul where my connecting flight was delayed by a few hours.  I had just missed a blizzard that had hammered the mid-west just after Christmas and had shut-down the airports.  When I finally boarded the flight to Des Moines, most of the people on my plane had been waiting in the airport or nearby hotels for 2 days!  I caught the shuttle to a cheap hotel nearby and, since it was late, ordered some pasta to be delivered from a nearby restaurant.

The next day I caught a taxi to the dealer’s service area, a difficult-to-find garage behind a warehouse north of town in an industrial area.  Our Solera was indoors in a building which had a faint sewer odour (literally ‘eau de toilette’).  The dealer had prepped the motorhome by de-winterizing it, filling it with fuel, water, and propane, and testing all the essential functions.

The pre-delivery inspection is critical when buying a new or used RV.  The technician should walk you through all the features and functions of the RV to demonstrate that they’re working and to orient and educate.  Because this would be my only chance to identify any issues before driving the vehicle very far away, probably never to return to this dealer, I was prepared.  I had my own 295 item checklist ready, which I had compiled from similar lists I had found on the Internet (prepared by other detail-oriented buyers).

The technician was good.  He ran through the key things with me and then left me to do my thing.  My appointment began at 1 PM and around 4 PM he needed to start re-winterizing the coach, which he allowed me to watch and explained while I took notes.  Hopefully I’ll be able to do it myself next time.  The service department closed at 5 PM and, even though I hadn’t finished all my checks, at around 5:30 I signed the Forest River warranty document that says that I accept the motorhome.  This document also says that after this point Forest River and the dealer are no longer responsible for any damage.  So it is very important to identify any scratches, dents, or other damage on the initial inspection and have them noted on the warranty form, perhaps even more so than manufacturing flaws or mechanical issues which can be identified and addressed under warranty later.

I drove out into the darkness in the middle of a snow storm…